We first met Susannah and her ladies while in the middle of yet another care crisis. As i stood crying in the kitchen after another run in with a care company, the plumber, who was working on my boiler handed me a phone number, with (ring this lady you won’t regret it). Susannah came that evening and has been with us ever since. It was such a relief to have carers that understood the complexity of caring for someone who has had several strokes. they are kind, patient and efficient, can cope with ever changing moods of someone with brain damage. I can finally relax and trust which is wonderful. If you are thinking of looking for home care, give them a try , you won’t regret it.

We first met Susannah and her ladies while in the middle of yet another care crisis. As i stood crying in the kitchen after another run in with a care company, the plumber, who was working on my boiler handed me a phone number, with (ring this lady you won’t regret it). Susannah came that evening and has been with us ever since. It was such a relief to have carers that understood the complexity of caring for someone who has had several strokes. they are kind, patient and efficient, can cope with ever changing moods of someone with brain damage. I can finally relax and trust which is wonderful. If you are thinking of looking for home care, give them a try , you won’t regret it.

The care my mum receives is better than I could have ever imagined. I have the highest praise for her carer. She has taken the time to get to know my mum really well and so can predict mums needs very quickly, keeping her peaceful, happy and balanced with as little disruption as possible. She is highly observant and sensitive to mums changing moods, reactions and abilities. On those occasions that mum gets upset or out of sorts, she is managed with patience, kindness and tolerance. Mum is changing every day and her carer anticipates this and adapts the day as necessary. She knows when mum is in the mood to talk and when mum needs to be left to her own thoughts. She has taken time to learn what really matters to mum, the food she likes and how she wants to be treated. She has taken the greatest care of mum’s health throughout the pandemic, shopping on her behalf and making sure mum is fully protected on trips to the hairdresser and doctor. Before, mum was not eating enough and often seemed tired and fed up, since being cared for she has a wonderful appetite and is always ready with a laugh or a joke whenever I call. I sleep well at night because I know my mum is properly cared for and respected.

Having dealt with a couple of care companies over the years I thought I knew what to expect. Susannah & her team exceeded my expectations. There was never a rush, nothing was too much trouble & the team were so knowledgeable. They noticed changes in my dad that needed medical attention that I had not. I often heard dad giggling too so not only was I assured his care was superb but that he was happy.

Susannah has worked full time for us over the past 2 years and in that time she has proved to be a highly conscientious, organized, reliable, trustworthy, diligent carer and care team manager. Susannah takes her roles and responsibilities very seriously, and does an outstanding job of ensuring the absolute best care for Mum, maintaining a safe, clean and happy home environment, managing prescriptions, medical appointments and meals (to name but a few of the many tasks that Susannah competently handles as they arise on a daily basis). In addition to the day to day care needs, Susannah also successfully trains, schedules and manages a team of carers, who work together to meet the needs of a variety of clients. Although I live 5000 miles away from my Mum, I feel 100% confident and reassured in Susannahs ability and dedication to providing the highest quality of care, and I can rest in the knowledge that Mum is in great hands!

Susannah Birbeck and her team at Zan19 took care of our dear belated mother from the end of 2018 until she passed away in October 2022. We definitely struck gold finding Susannah as she took the absolute highest quality of care for our mother, taking care of her as if she were her own mother, dedicating the last four years to ensuring she was as comfortable and happy as she could be under her challenging health circumstances. Mum was in the late stages of MS, 80% bed bound, with a hoist system used for her toileting/ showering needs and to spend some time each morning upright on her armchair. Susannah and her team were responsible for all of Mum’s care needs, including moving and handling, washing and dressing, preparing stage 2 dysphasia approved meals and drinks, administering medicine, continence care, infection control, first aid, documenting all care/medication given, and all general healthcare needs that arose. We quickly realized that Susannah and her staff were 100% committed, trustworthy and reliable, managing everything needed to continuously ensure Mum received the best care possible. They liaised with the GP and other healthcare professionals on Mum’s behalf. This involved coordinating all non-medical and medical appointments, prescriptions, food shopping and meal planning. They also communicated via continuously updated care plans, and meticulously recorded notes aggregating everything in a care journal to be accessed and updated by all of the team. We could also trust Susannah to help manage Mum’s bank account, providing receipts and documentation of any account financial transactions. She did an outstanding job of helping Mum budget and save for anything she wanted. Mum’s account had never been so healthy! I live in the USA, and would coordinate my Mum’s care from over here, so it was crucial that anyone I hired was professional, punctual, dependable, reliable, trustworthy and completely honest, because I was personally located so far away. I could be in America and trust without a shadow of a doubt, that Susannah and her team would turn up for Mum physically and emotionally, each and every day, and that she was in safe, kind, considerate and capable hands. I could relax knowing that Susannah had it ALL competently managed and organized, with clear communication between myself and the team. She has the biggest heart of anyone I know, and is the most loyal and organized woman I have ever met! I would not hesitate to recommend Susannah and her team for any job, anywhere! They are amazing!!

I have been working for Zan19 since May 21. I have enjoyed every minute of it. I had excellent training and felt fully supported, by Susannah and the team all the way. As a Company Zan19 go that extra mile for their staff and clients needs. I can honestly say that I love my job and the clients I take care of. I would recommend this company 100% as a care provider and employee.

The support I have received has been awesome. I tried for 6 months to get help with different agencies and adult social services. A friend put me in touch with Zan 19 Ltd a private company who offer bespoke care, I was so pleased. They organised for support workers to come in and help with meal preparation, shopping, organised my medication, so I didn't get confused. Reordering repeats, and liaising with my Gp surgery to review my medication and support when needed. They even accompany me to hospital and doctors appointments. The staff have been so helpful and supportive. They are very friendly and nothing is to much trouble. I would recommend them to everyone.

Susannah and her team have been a breath of fresh air after the last care company we dealt with. We found it difficult to find someone to take care of our Mother and on recommendation from a nurse at our doctors we found Susannah. She has met with the whole family, listened to all needs and has actioned appropriately. The kindest people you will ever meet. Always happy and up for a giggle, they get on so well with all of us. Mother has never been happier with the care she receives. Issues with skincare were tended to straight away and have now cleared up due to the time and care given. I would highly recommend Susannah and the team to anyone. Thanks for all you do.

The Zan19 team have made such a difference to the lives of our Mother and the rest of the family involved in her care. I have complete confidence in them and highly recommend their very professional dedicated services. Our Mother's care plan is carefully tailored to suit her needs and is a perfect alternative to a care home allowing her to continue to live in her own home. There is always great attention to detail, providing the important things that really matter to her. She is always offered choices and consideration in her daily life. They have even brought Mum home made food in and visits are not rushed and designed to suit her and they will carry out any task. I have complete trust and faith in Suzannah and her team and they really go the extra mile to provide a unique and gold star service.

It is difficult to express the depth of our gratitude towards Susannah and the Zan19 team. They always acted with the utmost warmth, kindness and compassion, totally focussed on Mum, to provide exceptional quality care, enabling us to fulfil mum’s greatest wish; to stay in her own home where she felt safe and comfortable. The small team of carers meant that Zan19 could provide familiarity and continuity and, after we initially approached Susannah for companion care for mum, a deep fondness quickly developed. As care requirements escalated, the carers adapted seamlessly to ensure that all needs were pre-empted and met. We were given advice, timely guidance and signposting to any further support services required. Communication was excellent and, as family, we had peace of the mind from the very beginning; the carers never appeared rushed, even though we knew they were busy, and ensured that mum’s care was complete and that she was safe and happy before leaving. The Zan19 team always treated mum with the utmost dignity, sensitivity and respect, she loved them, and we cannot thank them enough for their sensitivity and professionalism supporting both mum and us, which enabled us to keep mum in her home...and chuckling...right to the end! We thoroughly recommend ZAN19.

Susannah and her dedicated team of carers have looked after Dad with great care, compassion and kindness. They adapted to his changing needs with sensitivity while working hard to encourage his remaining independent abilities. He definitely looked forward to their visits. I feel very lucky to have been put in contact with Susannah and wouldn’t hesitate to recommend Zan19.

Thank you so much for looking after our mother. The combination of the communication with the GP and other medical support, the caring individuals, the flexibility of time and people and the overnight emergency cover has made all the difference. Mum wanted to live at home and you made that possible.

My gratitude to Susannah and her team continues even now almost four years since we lost mum. The difference they made to mum's life and mine will never be forgotten and every time I think back to those days I feel freshly grateful. I spoke with Susannah recently and realise she is actually the person I most love to reminisce with about mum, because in the end I felt like she and Sylvia knew mum almost as well as I did. They gave mum the most wonderful quality of care and made it possible for her to stay in her own home. They understood what was happening to her so much better than I did and their attention to detail was incredible. They made sure she was safe, calm and happy, had the food she loved, that her home was clean and comfortable, and managed all her medical and other appointments. They listened to her and listened to me, helping me to understand every new change without fear or panic. On top of this they made mum laugh and she was so much brighter once they were caring for her. I did not live locally to mum and I feel so grateful that I was able to utterly rely on these incredibly skilled, dependable, trustworthy women who took care of all my mum's physical and emotional needs with such complete kindness and dedication. This is the gold standard team you are looking for; they are amazing and I would recommend them without hesitation.